Qelvazio™ offers a 30-day return and exchange request window, measured from the date the customer receives the product. To request a return or exchange, contact customer support within 30 days of delivery. This store policy does not limit statutory rights for defective, damaged, incorrect or misdescribed goods.

We will explain eligibility, steps and any return shipping requirements for the specific order.

To request a return or exchange, email service@qelvazio.com within 30 days after delivery. Include your order number, item name, reason for return/exchange and clear photographs if the product is damaged, incorrect or faulty.

Our team will review the request and provide authorization and a return address when applicable. Do not mail an item before receiving instructions.

Returns and exchanges requested within 30 days of delivery are considered subject to proof of purchase and reasonable product condition. For voluntary change-of-mind returns, items should be unused, free from avoidable damage and returned with accessories and packaging where practicable.

Exceptions must be lawful and clearly communicated. Mandatory rights for defective, damaged, misdescribed or incorrect products take priority regardless of these voluntary conditions.

Where relevant and reasonably possible, keep the original packaging, instructions, parts and proof of purchase while the request is assessed. Do not continue using a product you believe to be unsafe or defective.

Changed your mind? Please request a return or exchange within 30 days of receiving the product. Contact customer care so we can confirm the return procedure, review product condition and supply the correct return location.

Any applicable return shipping charges will be explained as part of the process. This voluntary policy does not reduce non-waivable consumer cancellation rights.

If a product arrives damaged, is not the item ordered or appears defective, contact us and include clear evidence where appropriate. We will review the circumstances and available remedies under your order terms and applicable law.

Please wait for our instructions before posting a returned item. The registered business address displayed below is a legal registration address and is not automatically the authorized return-processing address.

We will provide appropriate return details if a return is accepted or legally required.

Responsibility for return shipping costs depends on the reason for the return, purchase conditions and applicable consumer law. Customer support can clarify the procedure and any relevant costs before a return is dispatched.

An eligible exchange or replacement may depend on the product, the issue raised and the availability of a suitable replacement. Our team will explain available options when reviewing your case.

Qelvazio™ accepts online payments. Approved refunds will normally be issued back to the original online payment method (such as the applicable card or PayPal account), where supported by the provider. Other lawful refund methods may be used if required.

After the return or other remedy is confirmed, we will initiate the applicable refund through the payment provider. The time before funds become visible depends on the card issuer, PayPal or another payment service. We do not claim an unverified fixed settlement time.

If you would like to cancel an order, contact us promptly. Once the order is processed or dispatched, changes may be restricted, subject to applicable cancellation and consumer protection laws.

If an item arrives with a missing part or accessory, contact customer care with the product and order details. Please do not purchase a replacement part independently solely on the assumption of reimbursement without confirmation.

Some product types may require additional safe-handling steps or have lawful restrictions, particularly if electronics, batteries or drinking-water components are involved. We will advise suitable procedures where relevant.

Nothing in this policy is intended to remove or restrict non-waivable consumer rights. Where applicable law provides additional remedies or protections, those requirements take priority over inconsistent voluntary terms.

For help with a return or exchange requested within 30 days of delivery, email service@qelvazio.com or telephone +86 150 1262 2251. Customer Service: Monday–Saturday, 8:00 AM–8:00 PM; Sunday Closed.