By visiting or using Qelvazio™ services, you agree to use the site responsibly and comply with applicable laws and these conditions to the extent enforceable.

The website is intended for discovering hydration products, accessing store information and making legitimate purchases. You may browse, compare products and contact customer care in the normal course of use.

Users should be legally permitted to access the services and, when placing orders, legally able to make the relevant purchase. Parents or guardians should supervise minors where appropriate.

• Unauthorized access to customer accounts, administrative systems, payment pages or store infrastructure.
• Submitting fraudulent checkout activity or intentionally inaccurate account information.
• Interfering with normal operation, security or availability of the website.
• Misusing the site to distribute unlawful, harmful or infringing material.

Where customer accounts are enabled, keep account access details confidential and provide accurate information. Contact us promptly if you suspect unauthorized account use.

Descriptions and images help explain our product concepts and available items. Some illustrations are conceptual and do not by themselves guarantee particular technical features, certified safety performance or manufacturing materials.

Always review confirmed specifications, care guidance and supplier documentation before relying on technical claims.

Qelvazio™ logos, website designs, original images, text and related materials may be protected by intellectual-property laws. Access to the site does not grant a general license to reproduce or commercially use such materials without permission.

Our website may link to outside services such as shipping carriers or payment processors. Third-party services can have their own terms, privacy rules and independent operational responsibilities.

Please consult our Privacy Policy for general information about personal-data handling and your available privacy rights.

Purchases through Qelvazio™ are completed by online payment using the card, PayPal or other eligible methods activated and displayed at checkout. Cash on delivery is not available.

U.S. shipping options are Standard Shipping ($2.99) and Express Shipping ($5.99), with estimated delivery in 2–7 days for eligible destinations. Requests for returns or exchanges should be made within 30 days of receiving the item.

See our Terms and Conditions, Shipping Policy, Return & Refund Policy, and Payment & Security for details.

Automated activity that materially disrupts services, evades security or violates applicable rules is prohibited. This does not restrict lawful activity protected by applicable law.

We may make reasonable updates to features, product information, layout or services. Temporary outages or maintenance can occur and are subject to any relevant legal obligations.

We aim to maintain an accessible and reliable storefront but cannot guarantee interruption-free operation at all times. Your statutory rights, where applicable, remain unaffected.

Information on the site is presented to support browsing and shopping. Nothing here seeks to exclude liability or rights that cannot lawfully be excluded. Legal limitations apply only to the extent permitted by applicable law.

Any dispute will be considered in light of the relevant facts, applicable law and any mandatory consumer protections. Please contact our team first where practical so the issue can be reviewed.

We may update the published Terms of Use as site functions or legal requirements change. Continued use may be subject to the then-current rules, except where law requires otherwise.

Questions about website access or use can be sent to service@qelvazio.com or raised by telephone at +86 150 1262 2251. Monday–Saturday, 8:00 AM–8:00 PM; Sunday Closed.